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Why do we have to pay for Direct Access?

To develop Direct Access, we partnered with an established provider of bank connectivity to create a proprietary service specifically for Banktivity and IGG. This entails a substantial investment of IGG’s resources. Direct Access pricing is set at a level we feel is reasonable for the service provided, and to us, is a better way of doing…

How much does Direct Access cost?

You can pay-as-you-go on a monthly basis for just $6.99 US. If you expect to use the service for a longer term, it’s more economical to pay quarterly ($14.99 US), or annually ($49.99 US) – that’s as little as 12 cents a day. For apps purchased via Apple’s App Stores, payments are made via In-App…

Will Direct Access on multiple devices require separate accounts or charges?

No. You’ll only need one Direct Access subscription to allow you to download data to your iPad, iPhone, and Mac. You may sync that data between devices as well. In addition, you can set up separate financial books on your iPad or iPhone, some of which might use Direct Access and others which can be…

Is Direct Access secure?

Security and privacy were our paramount concerns in the development of Direct Access. We built both the service and its business model around those priorities. Your finances are no one else’s business. Direct Access is ad-free. There are no third-party services offered to users. Your data is never accessed, aggregated or analyzed in any way that…

How do I know if my bank is supported using Direct Access? Can I try it out first?

Direct Access syncs account data from thousands of banks, credit unions and other financial institutions around the world. As a new user of Direct Access, you can set up all of your accounts during a free 30-day trial to see how seamlessly Direct Access works.

Is Direct Access required?

No — Direct Access is a completely optional service. In Banktivity 5, your accounts can be updated as always, with no fees from IGG, using direct downloads from your financial institutions or with web downloads via Banktivity’s built-in browser. With iOS devices, your accounts can be updated and edited manually, or you can sync account…

What is Direct Access?

Direct Access is a service exclusive to the IGG Software products Banktivity for Mac, Banktivity for iPad, and Banktivity for iPhone. It allows you to view all of your financial transactions – even pending ones – in Banktivity as soon as they become available in your online accounts. Once your banking logins are set up,…

What Versions of Your Software Are Required For Cloud Sync?

To use our new Cloud Sync service you must have the following versions: iBank for Mac: v5.5 or higher iBank for iPhone: v2.5 or higher, 3.0 preferably iBank for iPad: v2.5 or higher, 3.0 preferably Our retired iOS app, iBank Mobile v1.4.x, does NOT support Cloud Sync.

Why are legacy sync options (WiFi and WebDAV) being discontinued?

Warning: Wi-Fi sync will not work with iOS 9 – we would recommend not upgrading to iOS 9 if you prefer to continue to use Wi-Fi sync. We have a lot of customers, and a few of them (<1%) have asked why we won’t continue to offer our older wi-fi sync alongside our new Cloud…