62 articles Banktivity for iPad

Direct Access, Cloud Sync, Security Quote Downloads & Exchange Rates Offline

UPDATE Jan 3, 2023 9:50 AM ESTAll servers and services are back up and running. We apologize for the inconvenience this has caused. Direct access, cloud sync, security quote downloads and exchange rates are all currently offline. We are currently investigating an issue with our servers and hope this issue will be resolved shortly.

Why have my Bank of America accounts stopped updating via legacy direct access?

Bank of America recently stopped supporting the older legacy direct access connection method and now only supports the open banking method. You must be running version 8.7.5 or later in order to connect via direct access to Bank of America. To fix this in version 8.7.5 or later, you will need to take all Bank of America…

Direct Access failing for USAA

12/22/2022: We have some good news to share. There is a new management team at Yodlee that has been able to make significant progress with the folks at USAA. USAA is currently reviewing some new Yodlee scripts that will allow ALL customers to connect without issues. We will keep you apprised of the progress. 11/30/2022:…

List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection. As of 01/27/23: Bank name % of affected users 28 Degrees MasterCard (Australia) 27% 1880 Bank 75%-100% Acorns 50%-75% Adelaide Bank (Australia) 27% Aegis Capital Corp…

Why have my Chase accounts stopped working with Direct Access (errors 430/412 ‘Site not supported’)?

Chase recently stopped supporting the older legacy direct access connection method and now only supports the open banking method. You must be running version 8.7.5 in order to connect via direct access to Chase. To fix this in version 8.7.5, you will need to take all Chase accounts offline and relink them using the following…

Fidelity and Vanguard blocking DA from 8 am – 5 pm, ET.

Both Fidelity Investments and Vanguard are blocking our aggregator during the hours of 8 am and 5 pm, ET. Fidelity blocks Yodlee IPs between (05:00 – 08:00 PST and 12:00 – 14:00 PST), due to US market volatility. Any refresh triggered during these hours will fail.

Why am I getting Cloud Sync error 1033 and how do I fix it?

UPDATE: This issue should be fixed in the latest update, 8.7.3. Go to Banktivity > Check for updates and follow the prompts that appear to download & install 8.7.3 if you purchased through our website. For Mac App Store users, you should see Banktivity as an update to download on the App Store. If you…

ANZ is offline for Direct Access

UPDATE 02/17/22: We have received notification that ANZ is no longer allowing Yodlee access to their servers as a result of the Denial of Service attack they suffered. Yodlee is still continuing to request access but to set the appropriate expectation, there’s every chance that we will not be able to support Direct Access with…

Direct Access is offline for RBC Royal Bank Canada

RBC Royal Bank Canada is offline for third-party applications. Our data aggregator (Yodlee) is working on getting the issue resolved for our customers. We will post updates to this article as we learn more. Sorry for the inconvenience we know this is causing.