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The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection. This list is updated twice daily. As of 03/30/23: Bank name % of affected users 28 Degrees MasterCard (Australia) 27% 1880 Bank 75%-100% Aberdeen Proving Ground…
If you are seeing the message ‘This account is no longer reachable by direct access,’ that means the account was connecting via legacy direct access which was officially shut down on March 6, 2023. To resume automatic downloads for the account (you must be running the current version of Banktivity 8, 8.8.2), you have two…
If you double-click on the affected account, then in the popup window that appears click on the Check Status button. In the window that appears (the Account Connection Status Window), if you see the message ‘This account is closed’ but you know for a fact your account is not closed and is active and open,…
UPDATE Jan 3, 2023 9:50 AM ESTAll servers and services are back up and running. We apologize for the inconvenience this has caused. Direct access, cloud sync, security quote downloads and exchange rates are all currently offline. We are currently investigating an issue with our servers and hope this issue will be resolved shortly.
UPDATE JAN 20, 2023: Cryptocurrency prices should now be downloading, but only for US cryptocurrencies at this time. They should be updating roughly every 20 minutes or so. UPDATE Jan 6, 2023: We apologize for the inconvenience this has caused. Unfortunately, our quote provider is still working to resolve the issues with cryptocurrency prices not…
Bank of America recently stopped supporting the older legacy direct access connection method and now only supports the open banking method. You must be running version 8.7.5 or later in order to connect via direct access to Bank of America. To fix this in version 8.7.5 or later, you will need to take all Bank of America…
Bank of America has discontinued support for direct download OFX connections in personal financial management programs. In order to connect to Bank of America for automatic transaction downloads, you will need to connect using Yodlee in the current version of Banktivity (version 8). Bank of America is one of the banks that has moved to…
In order to import this QMTF file you will need to change the file extension of the file from QMTF to QIF. To edit the extension you will need to open the Finder and edit the name of the file. From here you can change the end of the file name from .QMTF to .QIF…
Chase recently stopped supporting the older legacy direct access connection method and now only supports the open banking method. You must be running version 8.7.5 in order to connect via direct access to Chase. To fix this in version 8.7.5, you will need to take all Chase accounts offline and relink them using the following…
Your Banktivity data is always stored locally on your Mac or iOS device. If you use our optional cloud sync service, you also keep a current copy of your data on our secure cloud server. If you are unsure where to find your files on your Mac, you can view this support article here.
October 25, 2022 | 71 Comments
I’m writing today to share some changes we are making to the UI for the forthcoming release, Banktivity 9. Namely, we are adding support...
February 18, 2023, 01:31 AM
We've heard from our upstream provider and they have confirmed the issue is fixed. We are seeing good refresh rates… https://t.co/ItXUj9BtaT
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