72 articles Banktivity 7

Why have my Chase accounts stopped working with Direct Access (errors 430/412 ‘Site not supported’)?

Chase recently stopped supporting the older legacy direct access connection method and now only supports the open banking method. You must be running version 8.7.5 in order to connect via direct access to Chase. To fix this in version 8.7.5, you will need to take all Chase accounts offline and relink them using the following…

Discover Card offline for Direct Access

5/19/22: Discover is blocking Yodlee connections after the customer authenticates their login. This presents a 403 or 413 error to the customer. Yodlee continues to work directly with Discover to get the issue resolved. 5/11/22: Yodlee is working with Discover on the highest priority to get customers’ accounts back online with Direct Access. We apologize…

Can I still get Banktivity 7 or another older version?

Banktivity 7 and our older Mac versions are no longer for sale because we have officially ceased development of them. If you have previously purchased Banktivity 7 or an older version and need a download link to reinstall, you can find all of those older versions here: https://www.banktivity.com/support/articles/ibank-5/where-can-i-download-ibank-for-mac/

Currency Exchange Rates & Security Quote Downloads Offline

UPDATE: 3/16/22: The server maintenance has been completed so quote downloading and exchange rates are back online. Sorry for the inconvenience we know this caused. Exchange rates and security quote downloads are currently not working. Our server is currently offline and undergoing maintenance. We hope to have this back up and running soon. We appreciate…

Fidelity and Vanguard blocking DA from 8 am – 5 pm, ET.

Both Fidelity Investments and Vanguard are blocking our aggregator during the hours of 8 am and 5 pm, ET. Fidelity blocks Yodlee IPs between (05:00 – 08:00 PST and 12:00 – 14:00 PST), due to US market volatility. Any refresh triggered during these hours will fail.

Direct Access offline for American Express

We are aware that Direct Access is offline for American Express in order to download transactions using personal finance applications. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity’s built-in web browser or manually import from your bank. Here is…

Why have my Capital One accounts stopped working?

Capital One has moved to Open Banking which is a more reliable and safe connection method. The switch to Open Banking means the support for legacy Direct Access has been removed. In order to continue connecting via Direct Access, customers will need to be running version 8 and use the Yodlee method to connect. Capital…

Direct Access v1 Subscription Time No Longer for Sale

In August of 2021, we announced that we would begin the process of sunsetting Direct Access 1. This is the version of Direct Access used in Banktivity versions 5, 6 and 7. One of the steps in this process is to stop allowing purchases of Direct Access subscription time in our older versions of Banktivity…