Nancy Powers Libby has written 84 articles

NSURLErrorDomain error – 1011

The “NSURLErrorDomain error – 1011” can occur when attempting to take a Direct Connect/OFX account offline. In some cases, disconnecting your device from the internet and trying again will resolve the error. If the error persists after disconnecting from the internet, please come to LiveChat or submit a ticket with the support team.

American Express no longer supports Direct Connect/OFX

American Express has pulled support for Direct Connect/OFX. Users will need to disable online access using Direct Connect/OFX and re-enable online access using Direct Access (Yodlee). When taking the OFX connection offline, you will need to disconnect your device from WiFi or a wired internet connection. Once disabled, be sure to reconnect to the internet.…

Bank of the West has been acquired by BMO

Bank of the West has been acquired by BMO. The transition is expected to be completed between Aug 24 and Sep 5. Banktivity users will need to take all Bank of the West accounts offline and re-able online access using the “BMO” listing. Disable online access (if already connected) Double-Click on the account name for…

Direct Access for US Bank

We are pleased to announce that Direct Access for US Bank is available using the Open Banking protocol. How to enable Direct Access with the new US Bank Open Banking site Double-click on the account name for the account Choose “Configure Connection” Choose “U.S. Bank” from the list Follow the onscreen prompts as necessary. (You…

Direct Access is available for USAA

We are pleased to announce that as of 8/2/2023 Direct Access for USAA is available using the Open Banking protocol. How to enable Direct Access with the new Open Banking site Double-click on the account name for the account Choose “Configure Connection” Choose “USAA – US” from the list Follow the onscreen prompts as necessary.…

Saving error when updating to Banktivity 9

If you have your Banktivity file stored on an external drive, DropBox, Google Drive, etc., you could be presented with a saving error: To avoid this error, you will need to move your Banktivity file locally before attempting to upgrade to Banktivity 9. If you want to share your Banktivity document on more than one…

Navy Federal Credit Union

4/17/23: We are seeing some intermittent issues with account refreshes. We are working with Yodlee to resolve the problems as quickly as possible. 03/28/23: NFCU has implemented Open Banking. This will require you to disable and re-enable Direct Access. Instructions are listed below. Disable online access (if already connected): Double-Click on the account name for…

Direct Access is offline for Vanguard

3/31/23: The Direct Access issue with Vanguard has been resolved. Accounts should be refreshing fine. 3/21/23: Our aggregator (Yodlee) is working with Vanguard to bring Direct Access back online. The service disruption is on Vanguard’s end. Yodlee has been informed that the current ETA is 3/24/23, but please check here for updates.