Nancy Powers Libby has written 68 articles

Synchrony refresh issues with Direct Access.

5/17/22: FIX to be deployed on 5/18. Over the last week or so, Synchrony has sent a message to all Synchrony customers who have registered accounts in digital servicing about changes being made to the customer’s account section of their website. The site changes allow Synchrony customers who have more than one account to see…

Citibank temporarily offline for Direct Access

UPDATE 4/7/22: The ETA has been pushed to 4/8/22. UPDATE 3/14/22: Direct Access is currently offline for account refreshing. The ETA is 3/18/22. We will post updates to this article with any new information. Yodlee has been informed that Citibank will be unavailable for transaction downloading via Direct Access between 03/03/2022 and 03/05/2022. We will…

Direct Access offline for American Express

We are aware that Direct Access is offline for American Express in order to download transactions using personal finance applications. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity‚Äôs built-in web browser or manually import from your bank. Here is…

OFX/Direct Connect error after updating to Banktivity 8.6

If you are unable to connect to your bank using OFX/Direct Connect after upgrading to Banktivity 8.6, taking the account offline and back online should allow you to get reconnected. We updated the connection client in v8 so in some cases, you may need to log in to your bank’s website to allow 3rd-party apps…

Banks that have moved to Open Banking and why (Is my bank on the list?).

Open Banking is a standardized way to allow you to share your financial data with third-party apps, like Banktivity and our backend providers, Yodlee and SaltEdge. It works by you granting your bank permission to share your data with Banktivity. It does this without you sharing your credentials and you can revoke access at any…