List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

This list is updated twice daily.

As of 03/28/24:

Bank name % of affected users
1880 Bank 75%-100%
ABSA 0%-25%
Aegis Capital Corp 75%-100%
Aldermore Savings (UK) 25%-50%
Alexander Forbes (South Africa) 0%-25%
Ally Bank 5%
America First Credit Union 8%
Apple Card 75%-100%
BancFirst 89%
BMO Harris Bank 14%
Capitec Bank 75%-100%
Chime 0%-25%
Citizens Bank 43%
Citizens Bank & Trust (FL) 75%-100%
Commonwealth Bank (Australia) 6%
Cooperativa Zeno Gandia 75%-100%
crowdcube (UK) 50%-75%
Edward Jones 99%
Eglin Federal Credit Union 75%-100%
Empower Retirement – Your Retirement Plan 8%
Fidelity.com @work 100%
First Citizens Bank 8%
First State Bank & Trust firststateks 50%-75%
Founders Federal Credit Union 100%
Fremont Bank 100%
Greenberg Financial Group 75%-100%
Guideline 11%
HealthEquity 17%
Howard Bank 50%-75%
HSA Bank 58%
ICICI Bank (Corporate) (India) 45%
ICICI Bank (India) 25%
Invesco (Advisor Access) 75%-100%
Kabbage 100%
LPL Financial (Clients) 67%
M&T Bank 14%
M&T Web Trading 75%-100%
Macquarie Bank 50%-75%
Marcus by Goldman Sachs 10%
Merrill Lynch Merrill Edge 5%
Merrill Lynch MyMerrill 7%
Mid Penn Bank 50%-75%
Mountain America Credit Union 5%
NAB Internet (Australia) 11%
National United 75%-100%
Nelnet 100%
Old Line Bank 75%-100%
Old Mutual (South Africa) 25%-50%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
PayFlex Direct 75%-100%
PayPal 5%
PennyMac Loan 26%
Pension Corporation of America (Participant) 100%
Prudential Retirement Services 66%
RAMS 80%
Regions Bank 7%
Robinhood 3%
Security Bank and Trust Company 50%-75%
Southern FIRST 100%
Spartan Capital 75%-100%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Savings Bank (IA) 50%-75%
Suntrust 401K 75%-100%
SunTrust Online Cash Manager Others
Synovus 44%
TD Bank EasyWeb (Canada) 25%-50%
The Exchange Bank 75%-100%
The Pataskala Banking Company 75%-100%
Transamerica Retirement Solutions 23%
Transamerica Solutions 50%-75%
U.S. Bank 3%
UBank (Australia) 79%
Union State Bank (ND) 75%-100%
Unitus Community CU 75%-100%
University of Michigan Credit Union 75%-100%
USAA 4%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
Veridian Credit Union 12%
WesBanco Bank 75%-100%