List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

This list is updated twice daily.

As of 10/04/23:

Bank name % of affected users
28 Degrees MasterCard (Australia) 27%
1880 Bank 75%-100%
Aberdeen Proving Ground Federal Credit Union 75%-100%
Acorns 100%
Adelaide Bank (Australia) 27%
Aegis Capital Corp 75%-100%
Affinity Plus Federal Credit Union 75%-100%
AIG Retirement Services 17%
Aldermore Savings (UK) 25%-50%
American Education Services Student Loan 75%-100%
American Express (Personal Savings) 10%
ANZ (New Zealand) 50%-75%
ANZ Share Investing (Australia) 100%
ASB Bank (New Zealand) 30%
ATB Online Business (Canada) 67%
ATB Personal 26%
Baird 14%
Banana Republic Card Member Account Services 25%-50%
BancFirst 89%
Bandhan Bank (India) 100%
Bank of Queensland (Australia) 13%
Banque Scotia (Canada) 9%
BBVA Compass Others
BECU 7%
Bethpage FCU 25%-50%
BMO (Canada) 31%
Capitec Bank 75%-100%
Chase 5%
Citizens Bank & Trust (FL) 75%-100%
Coles MasterCard (Australia) 48%
CollegeChoice 529 Direct savings plan 75%-100%
Commerce Bank 31%
Cooperativa Zeno Gandia 75%-100%
crowdcube (UK) 50%-75%
Cyprus Credit Union 75%-100%
DCU 16%
Discovery Benefits 75%-100%
E*TRADE – Employee Stock Plans 6%
Eglin Federal Credit Union 75%-100%
Ellevest 25%-50%
Fidelity (Individual Investors) 75%-100%
Fidelity Investments 5%
First Bankcard 0%-25%
First Command (Command Center) 50%-75%
First Horizon 50%-75%
First National Bank of Omaha 19%
First State Bank & Trust firststateks 50%-75%
Firstmark Services Student Loan 75%-100%
Firstrade 30%
Fremont Bank 100%
Genisys Credit Union 50%-75%
Greenberg Financial Group 75%-100%
GuideStone Financial Resources 25%-50%
Home Depot Credit Card 5%
Homepoint 50%-75%
Honda Financial Services 0%-25%
Howard Bank 50%-75%
Human Interest 75%-100%
ICICI Bank (India) 25%
Illinois Bright Start 529 Plan 75%-100%
Invesco (Advisor Access) 75%-100%
Kinecta Federal Credit Union 100%
Latitude Finance GO MasterCard (Australia) 35%
Lincoln Financial Group 12%
Logix Federal Credit Union 75%-100%
LPL Financial 75%-100%
M&T Web Trading 75%-100%
M1 Finance 10%
Macquarie Bank 100%
Maryland529 College Investment Plan 75%-100%
Members Equity Bank (Australia) 65%
MetLife 25%-50%
Michigan State University Federal Credit Union 75%-100%
Mid Penn Bank 50%-75%
myStreetscape 75%-100%
NAB Trade 50%-75%
National United 75%-100%
Nationwide Retirement Solutions 75%-100%
NBT Bank 0%-25%
New York Life 75%-100%
NewRez 50%-75%
Northern Trust (Private Passport) 75%-100%
Novo 26%
Old Line Bank 75%-100%
Old Navy Credit Union (Synchrony) 75%-100%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
PayFlex Direct 75%-100%
Paypal Buyer Credit 75%-100%
PennyMac Loan 24%
Pension Corporation of America (Participant) 100%
PHH Mortgage 75%-100%
PNC Bank 98%
PNC Bank (Small Business) 38%
Popular Bank – Puerto Rico 26%
Provident Credit Union (CA) 0%-25%
Provident Funding 50%-75%
Putnam Investments (Individual Investors) 75%-100%
RAMS 80%
RBC Wealth Management 75%-100%
Santander Bank 24%
SatrixNOW (South Africa) 75%-100%
Securian Retirement Center 401k 75%-100%
Security Bank and Trust Company 50%-75%
Sofi Mohela 75%-100%
Spartan Capital 75%-100%
Star One Federal Credit Union 50%-75%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Employees CU (Maryland) 75%-100%
State Savings Bank (IA) 50%-75%
Suntrust 401K 75%-100%
SunTrust Enterprise Spend Platform Others
SunTrust Online Cash Manager Others
Synchrony Bank 3%
TANGERINE (Canada) 46%
Tastyworks 75%-100%
Teachers Mutual Bank (Australia) 33%
The Exchange Bank 75%-100%
The Newport Group 0%-25%
The Newport Group 401k 75%-100%
The Pataskala Banking Company 75%-100%
Thrift Savings Plan 25%-50%
Tinker Federal Credit Union 50%-75%
Transamerica Solutions 50%-75%
UBS EquatePlus 25%-50%
UMB Healthcare Services (Individual) 75%-100%
Union State Bank (ND) 75%-100%
United Wholesale Mortgage 25%-50%
Unitus Community CU 75%-100%
University FCU 75%-100%
University of Michigan Credit Union 75%-100%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
Vancity Business Banking (Canada) 87%
Venmo 25%-50%
Virgin Money (Australia) 44%
Virginia College Savings Plan 75%-100%
Voya (Formerly ING) – Your Retirement Plan 6%
VyStar Credit Union 50%-75%
WageWorks Employee Login 75%-100%
WesBanco Bank 75%-100%
WesBank 75%
Wescom Credit Union 75%-100%
Westpac (New Zealand) 53%
Wings Financial Credit Union 25%-50%
Woodforest National Bank 16%
Wright-Patt CU 75%-100%