List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

This list is updated twice daily.

As of 04/24/24:

Bank name % of affected users
1880 Bank 75%-100%
Aegis Capital Corp 75%-100%
Aldermore Savings (UK) 25%-50%
America First Credit Union 8%
American Express (Australia) 27%
American Express (Personal Savings) 12%
American Funds (Retirement Planning) 56%
Apple Card 75%-100%
BancFirst 89%
BMO Harris Bank 14%
Capitec Bank 75%-100%
Chase 50%-75%
Citizens Bank 43%
Citizens Bank & Trust (FL) 75%-100%
Computershare (Shareholder Services) 98%
Cooperativa Zeno Gandia 75%-100%
crowdcube (UK) 50%-75%
Desert Financial Federal Credit Union 11%
Eglin Federal Credit Union 75%-100%
Fidelity.com @work 100%
First Citizens Bank 8%
First National Bank of Omaha 23%
First State Bank & Trust firststateks 50%-75%
Fremont Bank 100%
Frost Bank 17%
Greenberg Financial Group 75%-100%
Guideline 14%
HealthEquity 17%
Howard Bank 50%-75%
ICICI Bank (Corporate) (India) 40%
ICICI Bank (India) 25%
Interactive Brokers 8%
Invesco (Advisor Access) 75%-100%
Kabbage 100%
M&T Web Trading 75%-100%
Macquarie Bank 25%-50%
Merrill Lynch Benefits Online 10%
Merrill Lynch MyMerrill 8%
Mid Penn Bank 50%-75%
Mountain America Credit Union 5%
NAB Internet (Australia) 5%
National United 75%-100%
Nelnet 100%
North Carolina State Employees Credit Union 24%
Old Line Bank 75%-100%
Optum Bank 10%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
PayFlex Direct 75%-100%
PayPal 6%
PennyMac Loan 12%
Pension Corporation of America (Participant) 100%
Prudential Retirement Services 66%
RAMS 80%
Regions Bank 19%
Sanlam 50%-75%
Security Bank and Trust Company 50%-75%
Security Service Federal Credit Union 12%
Spartan Capital 75%-100%
Standard Bank (South Africa) 0%-25%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Savings Bank (IA) 50%-75%
Suntrust 401K 75%-100%
SunTrust Online Cash Manager Others
Synchrony Bank 5%
TD Bank 7%
The Exchange Bank 75%-100%
The Pataskala Banking Company 75%-100%
TIAA Advisor – Client Data Download 6%
Transamerica Retirement (TRS Retire) 29%
Transamerica Retirement Solutions 20%
Transamerica Solutions 50%-75%
U.S. Bank 2%
Union State Bank (ND) 75%-100%
Unitus Community CU 75%-100%
University of Michigan Credit Union 75%-100%
USAA 11%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
Vancity (Canada) 50%-75%
Vanguard 3%
Vanguard Group (Quicken) 37%
Vanguard Retirement (401K & Stock Options) 16%
WesBanco Bank 75%-100%