List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

This list is updated twice daily.

As of 03/30/23:

Bank name % of affected users
28 Degrees MasterCard (Australia) 27%
1880 Bank 75%-100%
Aberdeen Proving Ground Federal Credit Union 75%-100%
ABSA 16%
Acorns 100%
Adelaide Bank (Australia) 27%
ADP 401k (Participant) 15%
ADP Retirement Services (Employee 401k) 15%
ADP TotalSource Retirement Plan 75%-100%
Aegis Capital Corp 75%-100%
Aegon (Target Plan) (UK) 80%
Aegon Pensions & Investments (UK) 70%
Affinity Plus Federal Credit Union 75%-100%
African Bank 25%-50%
AIG Retirement Services 17%
AJ Bell Youinvest 100%
Aldermore Savings (UK) 25%-50%
America First Credit Union 0%-25%
America’s First Federal Credit Union 50%-75%
American Education Services Student Loan 75%-100%
American Express Cards (New Zealand) 35%
Ameriprise Financial 100%
ANZ (New Zealand) 50%-75%
ANZ (Australia) 5%
ANZ Share Investing 100
Apex Clearing 19%
Arizona Federal Credit Union 90%
ASB Bank (New Zealand) 30%
ATB Online Business (Canada) 67%
AustralianSuper (Australia) 24%
AustralianSuper (Australia) 28%
Aviva (UK) 17%
Aviva Money (UK) 50%
Aware Super (Australia) 35%
Baird 0%-25%
Banana Republic Credit Card 88%
BancFirst 89%
Bank First (Australia) 100%
Bank of Baroda 75%-100%
Bank of India (India) 75%-100%
Banque CIBC (Canada) 21%
Baxter Credit Union 19%
BBVA Compass Others
Bendigo Bank (Australia) 25%-50%
Bethpage FCU 25%-50%
BMO Harris Bank 0%-25%
Booz Allen Hamilton (ECAP) 100%
CalStrs 75%-100%
Capitec Bank (South Africa) 25%-50%
Charles Schwab 0%-25%
Charles Stanley Direct (UK) 83%
Citibank 0%-25%
Citizens Bank 0%-25%
Citizens Bank & Trust (FL) 75%-100%
Coles MasterCard (Australia) 48%
CollegeChoice 529 Direct savings plan 75%-100%
Commonwealth Bank 0%-25%
CommSec (Australia) 31%
Cooperativa Zeno Gandia 75%-100%
Costco Wholesale Credit Card 75%-100%
Credit Human 82%
crowdcube (UK) 50%-75%
Cyprus Credit Union 75%-100%
Desjardins 25%-50%
Discovery (South Africa) 0%-25%
Discovery Benefits 75%-100%
Dovenmuehle Mortgage 71%
E*TRADE – Employee Stock Plans 0%-25%
E*TRADE from Morgan Stanley 9%
Eglin Federal Credit Union 75%-100%
Ellevest 25%-50%
Equitable 100%
Etoro 50%-75%
Federal Bank 75%-100%
Fidelity (Individual Investors) 75%-100%
Fidelity DC Pensions (PlanViewer) (UK) 95%
Fidelity Investments 25%-50%
Fidelity Rewards Visa Signature Card 0%-25%
Fidelity.com @work 29%
Fifth Third Bank 10%
First Bankcard 0%-25%
First Command (Command Center) 50%-75%
First Horizon 50%-75%
First National Bank (South Africa) 3%
First Progress 75%-100%
First Republic Bank (Banking Online) 8%
First State Bank & Trust firststateks 50%-75%
FirstBank 15%
Firstmark Services Student Loan 75%-100%
Ford Credit (Auto Loan) 0%-25%
Fremont Bank 100%
Frost Bank 15%
Further Formerly SelectAccount 75%-100%
Gem Visa (Australia) 50%
Genisys Credit Union 50%-75%
Golden 1 Credit Union 25%-50%
Greater Nevada Credit Union 0%-25%
Greenberg Financial Group 75%-100%
Guideline 11%
GuideStone Financial Resources 25%-50%
Halifax Online Share Dealing 75%-100%
HealthEquity 12%
Home Depot Rewards MasterCard 17%
Homepoint 50%-75%
Honda Financial Services 0%-25%
Howard Bank 50%-75%
HSA Bank 75%-100%
HSBC Bank (UK) 25%
Human Interest 75%-100%
Hyundai Motor Finance Company 75%-100%
Illinois Bright Start 529 Plan 75%-100%
Indigo Myfinance Service Card 75%-100%
Invesco (Advisor Access) 75%-100%
Investec Online (South Africa) 75%-100%
IQ Bank 0%-25%
John Hancock 0%-25%
Kent Reliance Building Society (UK) 75%-100%
KeyBank 50%-75%
Kitsap Credit Union 89%
Kiwibank (New Zealand) 49%
Kotak Mahindra Bank 75%-100%
Latitude Finance GO MasterCard (Australia) 35%
Legal & General 41%
Liberty Bank (CT) Personal 75%-100%
LightStream 0%-25%
LPL Financial 75%-100%
LPL Financial (Clients) 25%-50%
M&T Web Trading 75%-100%
Macquarie Bank 100%
Marcus (Goldman sachs – UK) (UK) 70%
Maryland529 College Investment Plan 75%-100%
Merrill Lynch Benefits Online 25%-50%
Merrill Lynch Merrill Edge 10%
MetLife 25%-50%
Michigan Education 529 Savings Plan 75%-100%
Michigan State University Federal Credit Union 75%-100%
Mid Penn Bank 50%-75%
Mission Square Retirement 50%-75%
MoneyFarm 100%
Morgan Stanley 401k (Hewitt) 0%-25%
NAB Internet (Australia) 2%
NAB Trade 50%-75%
National United 75%-100%
Nationwide 14%
Nationwide Retirement Solutions 75%-100%
Navy Federal Credit Union 0%-25%
Nedbank (New Online Banking) 0%-25%
New York Life 75%-100%
NewRez 50%-75%
North Carolina State Employees Credit Union 0%-25%
Northern Trust (Private Passport) 75%-100%
NOW: Pensions (UK) 100%
NS&I (UK) 100%
Nutmeg (UK) 35%
Old Line Bank 75%-100%
Old Navy Credit Union (Synchrony) 75%-100%
Optum Bank 50%-75%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
PayFlex Direct 75%-100%
PayPal 26%
Paypal Buyer Credit 75%-100%
Pennsylvania State Employees Credit Union 0%-25%
Pension Corporation of America (Participant) 100%
PHH Mortgage 75%-100%
Pinnacle Financial Partners 50%-75%
PNC Bank 64%
Primerica Shareholder Services 25%-50%
Principal 75%-100%
Provident Credit Union (CA) 0%-25%
Provident Funding 50%-75%
PRUDENTIAL (UK) 100%
Putnam Investments (Individual Investors) 75%-100%
Quicken Loans 25%-50%
Quilter (UK) 100%
RAMS 80%
RAMS (Australia) 22%
Randolph-Brooks Federal Credit Union 10%
Raymond James 0%-25%
RBC Bank US 25%-50%
RBC Express Online Banking 15%
RBC Royal Bank 0%-25%
RBC Wealth Management 75%-100%
Redwood Credit Union 75%-100%
Rivermark Community Credit Union 90%
Royal London Pensions and Investments (UK) 45%
SatrixNOW (South Africa) 75%-100%
Scottish widows (Money4Life (UK) 68%
Scottish Widows (UK) 50%
scottish widows (work place pension) 33%
Securian Retirement Center 401k 75%-100%
Security Bank and Trust Company 50%-75%
Shareowneronline 0%-25%
Shareworks by Morgan Stanley 50%-75%
Sofi Mohela 75%-100%
Spartan Capital 75%-100%
St. James’s Place Wealth Management 50%
Standard Life (UK) 0%-25%
Standard Life Elevate 50%
Star One Federal Credit Union 50%-75%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Department Federal Credit Union 90%
State Employees CU (Maryland) 75%-100%
State Savings Bank (IA) 50%-75%
Student Finance England 75%-100%
Suntrust 401K 75%-100%
SunTrust Bank 11%
SunTrust Enterprise Spend Platform Others
SunTrust Online Cash Manager Others
SYGNIA ALCHEMY (South Africa) 0%-25%
Synchrony Bank 24%
TANGERINE (Canada) 75%-100%
Tastyworks 75%-100%
TD Ameritrade 9%
TD Bank 0%-25%
Teachers Mutual Bank (Australia) 33%
The Exchange Bank 75%-100%
The Newport Group 0%-25%
The Newport Group 401k 75%-100%
The Pataskala Banking Company 75%-100%
The Peoples Pension (UK) 32%
Thrift Savings Plan 25%-50%
TIAA 7%
TIAA Advisor – Client Data Download 39%
Tinker Federal Credit Union 50%-75%
Trading 212 25%
Transamerica Retirement (TRS Retire) 46%
Transamerica Retirement Solutions 25%-50%
Transamerica Solutions 50%-75%
U.S. Bank 50%-75%
UBS EquatePlus 25%-50%
UBS Wealth Management 100%
UMB Healthcare Services (Individual) 75%-100%
Union Bank 0%-25%
Union Bank of India (India) 75%-100%
Union State Bank (ND) 75%-100%
United Wholesale Mortgage 25%-50%
Unitus Community CU 75%-100%
University FCU 75%-100%
University of Michigan Credit Union 75%-100%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
Vanguard 100%
Vanguard Group (Quicken) 75%-100%
Vanguard Investor (UK) 88%
Vanguard Retirement (401K & Stock Options) 75%-100%
Venmo 25%-50%
Virgin Money (Australia) 44%
Virginia College Savings Plan 75%-100%
Voya (Formerly ING) – Your Retirement Plan 0%-25%
VyStar Credit Union 50%-75%
WageWorks Employee Login 75%-100%
WageWorks Employee Login 97%
Wealthfront 0%-25%
Webster Bank 38%
Wells Fargo/Equiniti Shareowner Online 100%
WesBanco Bank 75%-100%
Wescom Credit Union 75%-100%
Westpac (New Zealand) 53%
Wings Financial Credit Union 25%-50%
Woodforest National Bank 0%-25%
Woolworths (South Africa) 75%-100%
Woolworths Everyday Money Credit Card (Australia) 81%