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3/21/23: Our aggregator (Yodlee) is working with Vanguard to bring Direct Access back online. The disruption in service is on Vanguard’s end and have been informed that the current ETA is 3/24/23, but please check here for updates.
3/13/23: Our aggregator (Yodlee) is seeing high refresh failure rates for Citibank. They are working on high priority to get the issue resolved. Our apologies for the inconvenience we know this is causing.
As many of you know, establishing a stable connection to download transactions from USAA has not been reliable for several months now. Our backend provider has informed us that they are no longer supporting linking to USAA and thus, we have temporarily removed support as well. Should circumstances change in the future and our backend…
UPDATE Jan 3, 2023 9:50 AM ESTAll servers and services are back up and running. We apologize for the inconvenience this has caused. Direct access, cloud sync, security quote downloads and exchange rates are all currently offline. We are currently investigating an issue with our servers and hope this issue will be resolved shortly.
Chase recently stopped supporting the older legacy direct access connection method and now only supports the open banking method. You must be running version 8.7.5 in order to connect via direct access to Chase. To fix this in version 8.7.5, you will need to take all Chase accounts offline and relink them using the following…
Both Fidelity Investments and Vanguard are blocking our aggregator during the hours of 8 am and 5 pm, ET. Fidelity blocks Yodlee IPs between (05:00 – 08:00 PST and 12:00 – 14:00 PST), due to US market volatility. Any refresh triggered during these hours will fail.
We are aware that Direct Access is offline for American Express in order to download transactions using personal finance applications. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity’s built-in web browser or manually import from your bank. Here is…
Open Banking is a standardized way to allow you to share your financial data with third-party apps, like Banktivity and our backend providers, Yodlee and SaltEdge. It works by you granting your bank permission to share your data with Banktivity. It does this without you sharing your credentials and you can revoke access at any…
In August of 2021, we announced that we would begin the process of sunsetting Direct Access 1. This is the version of Direct Access used in Banktivity versions 5, 6 and 7. One of the steps in this process is to stop allowing purchases of Direct Access subscription time in our older versions of Banktivity…
6/16/2021: The issue has been resolved. 6/4/2021: We have learned that Fifth Third Bank is blocking Yodlee’s IP address. Yodlee is working with the bank directly in hopes they will grant access as they have in the past. We will post updates as we learn more. 6/3/2021: We are aware that Banktivity users are currently…
October 25, 2022 | 71 Comments
I’m writing today to share some changes we are making to the UI for the forthcoming release, Banktivity 9. Namely, we are adding support...
February 18, 2023, 01:31 AM
We've heard from our upstream provider and they have confirmed the issue is fixed. We are seeing good refresh rates… https://t.co/ItXUj9BtaT
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