Customer Support

At IGG Software, we pride ourselves on providing first-class customer service via our website and live chat.

98% Support Satisfaction

Based on last 30 days of live chat feedback

It's as Easy as 1-2-3

So that we can better assist you, please follow each of these steps to resolve your issue.

Frequently Asked Questions

No! With our new subscription (that doesn't suck), you pay once and get access to all of the new apps (Mac, iPhone and iPad).

Your data is yours and the apps keep working in “basic mode”. That means you can keep using the apps to track your finances, but premium features, support, and connected services like Cloud Sync, Direct Access, stock price downloading, etc. will not be available unless you renew. You can read more about our subscription here.


You can try the Banktivity apps for free for 30 days. After 30 days, your credit card (if you entered it) will be billed based on the selected tier (bronze, silver or gold). During your trial you can switch tiers as much as you’d like to help you decide which is the right feature set for your financial tracking needs.

Yes! If you download the app from us, your subscription will managed through our secure servers. If you download the app from the Mac App Store or iOS App Store and sign up through one of those apps, your subscription will be through Apple.

Banktivity has built-in Help files that you can access from the main menu.

Banktivity is a subscription model so there is no need to purchase upgrades. New features and bug fixes will be rolled out in updates.

While there is nothing we do to prevent this, we do not recommend using Cloud Sync between different major versions of Banktivity. There are some items that will not sync properly and may present unforeseen consequences.

Yes! Banktivity Cloud Sync keeps your documents in sync between all of your Macs and mobile devices, seamlessly. Cloud Sync is included in all of the Banktivity subscription tiers.

Possibly. Please use our contact form to submit your request and we will certainly consider it. Many of our programs' features are a result of user feedback

No, we offer customer support via live chat, email, and online support articles. This allows us to ensure that all of our support representatives are knowledgeable, responsive, and based here in the United States. We are confident that this policy is the most effective way for us to meet your support needs.

Banktivity for Mac requires macOS 10.15 Catalina or higher. Banktivity on iPad and iPhone requires iOS 13 or higher.

2. Search Support Articles

Check our knowledge base for solutions to common issues with Banktivity.

3. Get Personalized Help

Our support representatives are skilled technicians based in the USA.

Banktivity Support will be offline Monday, May 27th, in observance of Memorial Day. Have a great and safe Memorial Day, see you Tuesday!

Trouble with transaction downloads or bank connectivity? Click here to view known issues.


Open a Support Ticket

Submit a bug report, feature request, or general inquiry. For immediate assistance, use our live chat service.

Contact support

Chat With Our Experts

Live Chat is available from 9am to 4pm Eastern Monday through Friday.

Continuing Investments in Direct Access

February 26, 2024 | 19 Comments

I’m happy to be writing to you today with some news about Banktivity’s most popular feature, Direct Access. For those unfamiliar...

Read blog

On Twitter

April 5, 2023, 03:10 PM

Just announced on our blog that Banktivity 9 public BETA is available for those interested in helping test:

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