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The following banks are currently experiencing connection issues via Yodlee. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection. This list is updated daily, Monday through Friday. LAST UPDATED: 2/5/2026: Banque CIBC (Canada) Citi (CDR) Desert Financial Federal Credit Union Educators Credit Union…
When using Cloud Sync in the new Banktivity, you may be asked to enter the password for your Cloud Sync Document, or the encryption password that was used to encrypt your document when it was sent to the Banktivity Cloud Sync server. This password is saved in the Keychain Access app on your Mac, so…
When using the new Banktivity, you may be asked to log in to your Banktivity ID account. The username and password are saved in the Keychain Access app on your Mac, so you can look up the credentials in the Keychain Access app through the following steps. First, open the Keychain Access app. Click Here…
First, we’d like to inform our users that we still have Direct Access options available for Vanguard. While OFX will no longer work you can still connect using Yodlee or Plaid for Direct Access with your Vanguard accounts. Recently, it seemed that Vanguard had stopped supporting our connections via the Open Financial Exchange and had…
We recommend using the Cloud Sync service in Banktivity as a primary backup option, and using Apple’s Time Machine service as a secondary backup option. Cloud Sync automatically saves only the latest version of your data on the Banktivity Cloud, while Time Machine keeps chronological backups of your data. If you are using our Cloud…
The best way to move Banktivity (version 8 or later*) to a new computer is using our cloud sync service. Here’s what you’ll do: Setup Cloud Sync from with your original computer 1. Launch Banktivity on your Mac and open the document you want to use with Cloud Sync. Next, choose File > Subscription > Set…
Update 11/04/24: We have resolved the issues with LSE securities and they should now be updating. If you are still seeing issues, please reach out to our support team. Please note, if you are not getting quotes downloading for securities ending in .L or .LN, please change that to .LSE and quotes should resume downloading.…
If you are getting the error ‘The file directaccess.catalog doesn’t exist’ as shown below in Banktivity for Mac, you will need to quit Banktivity completely and then restart the Mac by going to > Restart. Upon restarting, you should be able to use Banktivity normally.
If you’re noticing that Banktivity sometimes scrolls back up to the top of the register while you are reviewing/editing older transactions in the account, and you are using an Apple Magic Mouse or trackpad, you may be experiencing a known interaction between the mouse/trackpad settings and Banktivity. To resolve this, you’ll need to update the…
If you’ve noticed that some of your securities have stopped downloading quotes, you can troubleshoot the issue using the steps below: First, check to make sure your security exchange is supported. We recently moved to a new quote provider called EOD Historical Data (EODHD). You can view a list of all supported exchanges here: https://www.banktivity.com/support/articles/ibank-for-ipad/which-stock-exchanges-are-supported-for-security-price-downloads/…
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