List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

This list is updated twice daily.

As of 04/25/24:

Bank name % of affected users
1880 Bank 75%-100%
ABSA (South Africa) 0%-25%
Aegis Capital Corp 75%-100%
Aldermore Savings (UK) 25%-50%
America First Credit Union 8%
American Express (Canada) 28%
American Express (Personal Savings) 14%
American Funds (Retirement Planning) 56%
Apple Card 75%-100%
BancFirst 89%
Barclaycard 6%
BMO Harris Bank 14%
Capitec Bank 75%-100%
Citibank (Australia) 27%
Citizens Bank 6%
Citizens Bank & Trust (FL) 75%-100%
Commonwealth Bank (Australia) 3%
Cooperativa Zeno Gandia 75%-100%
crowdcube (UK) 50%-75%
Eglin Federal Credit Union 75%-100%
Fidelity Investments 3%
Fidelity NetBenefits 3%
Fidelity.com @work 100%
Fifth Third Bank 4%
First Citizens Bank 8%
First National Bank of Omaha 12%
First State Bank & Trust firststateks 50%-75%
Fremont Bank 100%
Frost Bank 21%
Greenberg Financial Group 75%-100%
Guideline 14%
HealthEquity 17%
Howard Bank 50%-75%
ICICI Bank (Corporate) (India) 37%
ICICI Bank (India) 25%
Invesco (Advisor Access) 75%-100%
Kabbage 100%
M&T Web Trading 75%-100%
Macquarie Bank 25%-50%
Marcus by Goldman Sachs 8%
Merrill Lynch Merrill Edge 5%
Merrill Lynch MyMerrill 7%
Mid Penn Bank 50%-75%
Mountain America Credit Union 5%
NAB Internet (Australia) 7%
National United 75%-100%
Navy Federal Credit Union 6%
Nelnet 100%
North Carolina State Employees Credit Union 17%
Old Line Bank 75%-100%
Optum Bank 11%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
PayFlex Direct 75%-100%
PayPal 6%
Pension Corporation of America (Participant) 100%
Principal Financial Group (Personal) 5%
Prudential Retirement Services 66%
RAMS 80%
Raymond James 15%
Regions Bank 11%
Sanlam 50%-75%
Santander Bank 32%
Security Bank and Trust Company 50%-75%
Spartan Capital 75%-100%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Savings Bank (IA) 50%-75%
Suntrust 401K 75%-100%
SunTrust Online Cash Manager Others
Synchrony Bank 6%
The Exchange Bank 75%-100%
The Pataskala Banking Company 75%-100%
Transamerica Retirement Solutions 20%
Transamerica Solutions 50%-75%
UBS Wealth Management 41%
Union State Bank (ND) 75%-100%
Unitus Community CU 75%-100%
University of Michigan Credit Union 75%-100%
USAA 11%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
Vancity (Canada) 50%-75%
Vanguard 3%
Vanguard Retirement (401K & Stock Options) 16%
WesBanco Bank 75%-100%