List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

As of 11/29/22:

Bank name % of affected users
1880 Bank 75%-100%
Aegis Capital Corp 75%-100%
Alaska USA Federal Credit Union 0%-25%
Aldermore Savings (UK) 25%-50%
Ally Bank 25%-50%
American Express (Australia) 0%-25%
American Express Cards (New Zealand) 22%
Ameriprise Financial 2%
Arizona Federal Credit Union 90%
AustralianSuper 50%-75%
AustralianSuper (Australia) 7%
Banana Republic Credit Card 75%-100%
BancFirst 89%
Bank of Baroda 75%-100%
Bank of India (India) 75%-100%
Bank of Queensland (Australia) 35%
Banque Scotia (Canada) 22%
BBVA Compass Others
Bellco Credit Union 50%-75%
Bethpage FCU 0%-25%
BMO Harris Bank 0%-25%
CIBC 0%-25%
Citizens Bank 50%-75%
Citizens Bank & Trust (FL) 75%-100%
Cooperativa Zeno Gandia 75%-100%
E*TRADE – Employee Stock Plans 0%-25%
Eglin Federal Credit Union 75%-100%
Federal Bank 75%-100%
FedLoan Servicing 100%
Fidelity Investments 0%-25%
Fidelity Rewards Visa Signature Card 0%-25%
First State Bank & Trust firststateks 50%-75%
Franklin Templeton 0%-25%
Freedom Mortgage Corporation 75%-100%
Fremont Bank 100%
Greater Bank (Australia) 32%
Greater Nevada Credit Union 0%-25%
Greenberg Financial Group 75%-100%
Guideline 50%-75%
HDFC Bank 0%-25%
Home Depot Credit Card 0%-25%
Home Depot Rewards MasterCard 0%-25%
Honda Financial Services 25%-50%
Howard Bank 50%-75%
ICMA Retirement (ICMA-RC) 75%-100%
Invesco (Advisor Access) 75%-100%
John Hancock 0%-25%
Kitsap Credit Union 89%
Kotak Mahindra Bank 75%-100%
M&T Web Trading 75%-100%
Macquarie Bank Others
Marcus (Goldman sachs – UK) (UK) 27%
Marcus by Goldman Sachs 11%
Merrill Lynch Merrill Edge 75%-100%
Michigan Education 529 Savings Plan 75%-100%
Michigan State University Federal Credit Union 75%-100%
Mid Penn Bank 50%-75%
MoneyFarm 75%-100%
NAB Trade (Australia) 2%
National United 75%-100%
Newcastle Permanent (Australia) 46%
NewRez 25%-50%
Old Line Bank 75%-100%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
Pension Corporation of America (Participant) 100%
Popular Bank – Puerto Rico 0%-25%
Principal Financial Group (Personal) 50%-75%
Raiz (Australia) 35%
RAMS 80%
Randolph-Brooks Federal Credit Union 10%
Raymond James 0%-25%
RBC Banque Royale (Canada) 2%
Rivermark Community Credit Union 90%
Security Bank and Trust Company 50%-75%
Security Service Federal Credit Union 75%-100%
Simplii Financial (Canada) 50%-75%
Spartan Capital 75%-100%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Department Federal Credit Union 90%
State Savings Bank (IA) 50%-75%
Suncoast Credit Union 4%
Suntrust 401K 75%-100%
SunTrust Enterprise Spend Platform Others
SunTrust Online Cash Manager Others
Synchrony Bank 0%-25%
TANGERINE (Canada) 21%
TD Bank 0%-25%
TD Bank EasyWeb (Canada) 50%-75%
The Exchange Bank 75%-100%
The Pataskala Banking Company 75%-100%
The Peoples Pension (UK) 34%
Transamerica Retirement (TRS Retire) 25%-50%
Transamerica Retirement Solutions 50%-75%
Transamerica Solutions 50%-75%
U.S. Bank 50%-75%
Union Bank of India (India) 75%-100%
Union State Bank (ND) 75%-100%
Unitus Community CU 75%-100%
University of Michigan Credit Union 75%-100%
USAA 50%-75%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
VyStar Credit Union 50%-75%
WesBanco Bank 75%-100%