List of Banks Experiencing Direct Access Connection issues:

The following banks are currently experiencing connection issues. There is no need to contact support about the banks on this list. Our teams are working on restoring the connection.

As of 9/30/22:

Bank Name % of affected users
1880 Bank 75%-100%
Aegis Capital Corp 75%-100%
Aldermore Savings (UK) 25%-50%
American Express 0%-25%
American Express Cards 0%-25%
Ameriprise Financial 2%
AMP 75%-100%
ANZ (Australia) 3%
ANZ (New Zealand) 19%
Arizona Federal Credit Union 90%
AustralianSuper (Australia) 7%
Banana Republic Credit Card 75%-100%
BancFirst 89%
Bank of Baroda 75%-100%
Bank of India (India) 75%-100%
Bank of the West 0%-25%
Banque CIBC (Canada) 18%
BBVA Compass Others
Bellco Credit Union 50%-75%
Bellco Credit Union (Business) 75%-100%
BMO Harris Bank 0%-25%
Capital One 0%-25%
Charles Schwab 0%-25%
Citibank (online.citi.com) 0%-25%
Citizens Bank 0%-25%
Citizens Bank & Trust (FL) 75%-100%
College Foundation of North Carolina 25%-50%
Commerical Bank 50%-75%
Commonwealth Bank 0%-25%
Cooperativa Zeno Gandia 75%-100%
Credit Human 75%-100%
Deere Employees Credit Union 75%-100%
E*TRADE – Employee Stock Plans 0%-25%
Edward Jones 0%-25%
Eglin Federal Credit Union 75%-100%
Federal Bank 75%-100%
FedLoan Servicing 75%-100%
Fidelity Investments 25%-50%
Fidelity.com @work 75%-100%
First International Bank & Trust 75%-100%
First National Bank 0%-25%
First State Bank & Trust firststateks 50%-75%
Franklin Templeton 0%-25%
Fremont Bank 100%
Greater Bank 25%-50%
Greater Nevada Credit Union 0%-25%
Greenberg Financial Group 75%-100%
Gulf Coast Educators Federal Credit Union 75%-100%
HDFC Bank 0%-25%
HealthEquity 3%
Home Depot Credit Card 0%-25%
Homepoint 75%-100%
Honda Financial Services 0%-25%
Howard Bank 50%-75%
Idaho Central Credit Union 75%-100%
Invesco (Advisor Access) 75%-100%
John Hancock 0%-25%
Kemba Credit Union 75%-100%
Kitsap Credit Union 89%
Kotak Mahindra Bank 75%-100%
Lake Michigan Credit Union 0%-25%
M&T Web Trading 75%-100%
Macquarie Bank Others
Macquarie Bank (Australia) 100%
Macy’s Credit Card 2%
Marcus (Goldman sachs – UK) (UK) 27%
Marcus by Goldman Sachs 25%
Merrill Lynch MyMerrill 75%-100%
Michigan Education 529 Savings Plan 75%-100%
Mid Penn Bank 50%-75%
Middlesex Federal 75%-100%
MoneyFarm 75%-100%
NAB Internet 0%-25%
National United 75%-100%
Nelnet 25%-50%
NewRez 25%-50%
Nordstrom Card Services 0%-25%
North Carolina State Employees Credit Union 0%-25%
Northwest Federal Credit Union 75%-100%
NW Preferred Federal Credit Union 75%-100%
Ohio Public Employees Retirement System 50%-75%
Old Line Bank 75%-100%
Oriental Bank of Commerce 100%
PAHO/WHO Federal Credit Union 75%-100%
Partners Federal Credit Union 75%-100%
PayFlex Direct 50%-75%
PayPal 25%-50%
PenFed Credit Union 75%-100%
Pennsylvania State Employees Credit Union 0%-25%
Pension Corporation of America (Participant) 100%
Prime Financial Credit Union 75%-100%
Prudential Retirement Services 75%-100%
Qudos Bank (Australia) 28%
RAMS 80%
RBC Advisor Connect 75%-100%
RBC Banque Royale (Canada) 0%-25%
RBC Express Online Banking 17%
RBC Wealth Management 75%-100%
Rivermark Community Credit Union 90%
Santander (Open Banking) (UK) 0%-25%
Santander Bank 0%-25%
Saxo 75%-100%
Security Bank and Trust Company 50%-75%
Simplii Financial (Canada) 89%
Spartan Capital 75%-100%
St. Mary’s Bank (Personal) 75%-100%
Standard Life (UK) 21%
Stash Invest 0%-25%
State Bank of Toulon 50%-75%
State Department Federal Credit Union 90%
State Savings Bank (IA) 50%-75%
Suncoast Credit Union 58%
Suncorp (Australia) 52%
SunTrust (PortfolioView) 75%-100%
Suntrust 401K 75%-100%
SunTrust Enterprise Spend Platform Others
SunTrust Online Cash Manager Others
Synchrony Bank 0%-25%
TD Ameritrade 25%-50%
TD Bank 0%-25%
Teachers Mutual Bank (Australia) 25%
The Exchange Bank 75%-100%
The Pataskala Banking Company 75%-100%
TJX Credit Card (Synchrony) 25%-50%
Transamerica Retirement (TRS Retire) 25%-50%
Transamerica Retirement Solutions 50%-75%
Transamerica Solutions 50%-75%
U.S. Bank 25%-50%
Union Bank 0%-25%
Union Bank of India (India) 75%-100%
Union State Bank (ND) 75%-100%
Unitus Community CU 75%-100%
University FCU 50%-75%
University of Michigan Credit Union 75%-100%
USAA 0%-25%
USC Credit Union 75%-100%
Valley State Bank (AL) 75%-100%
Venmo 25%-50%
WesBanco Bank 75%-100%
Woodforest National Bank 0%-25%