Capital One 360 recently discontinued support for Direct Download/Bill Pay via OFX.  We would recommend updating Capital One 360 accounts using one of  the other available download options in Banktivity – Direct Access or Manual/Web Download.

To change an account from OFX to Direct Access you would need to disable and re-enable downloading for your account in Banktivity. You can use the following steps:

• Double-Click on the account name for the account.
• Click “Check Status” followed by “Take Offline” (if the account is already offline, skip to the next step)
• Go to Account> Configure Automatic Downloads
• Follow on screen prompts to set up your account.

For details on Manual/Web Downloads please refer to the following Support Article:
https://www.banktivity.com/support/articles/ibank-5/how-to-use-manualweb-downloads-in-ibank/