John Sawyer has written 80 articles

Where can I find details regarding the latest Banktivity update?

You can use the following links to view the version history for any of our Banktivity apps. The version history will include all requests implemented and bugs fixed in each version. Banktivity 5 for Mac Version History Banktivity for iPad Version History Banktivity for iPhone Version History Banktivity Investor Version History

How do I locate my Banktivity Document (data) file?

Banktivity saves the Banktivity Document (data) file in the Documents folder by default. You may be able to locate your Banktivity Document file in the Documents folder. Also, all Banktivity Document files have a .ibank file extension. You may be able to search for .ibank (use the dot) to locate your Banktivity Document file. Sometimes…

I updated to Banktivity 5, but iBank continues to ask me to update.

Banktivity 5 will install as a new app named “Banktivity 5” in the Applications folder. Installing the Banktivity 5 update will not replace your existing version of iBank 5. If you have a alias or shortcut on the Dock to launch iBank, the existing alias/shortcut will continue to open iBank 5, not Banktivity 5. In…

Is Cloud Sync Secure?

Some versions of Banktivity include the ability to sync your financial data with our Cloud Sync server so that the data can be shared between multiple Macs and mobile devices. Using this service requires that you sign up for a free Banktivity ID, which you can read about in our website privacy policy. When we…

How do I find the password for my Banktivity ID account?

When using Banktivity 5, the Banktivity ID password should be saved in Keychain Access on your Mac. Keychain Access is a utility application located inside the Utilities folder on your Mac, the Utilities folder is located inside the Applications folder – /Applications/Utilities/Keychain Access From Keychain Access use the search field to search for: auth.iggsoftware.com Double-Click on…

How can I find my Cloud Document encryption password?

When using Banktivity 5 the Cloud Document encryption password should be saved in Keychain Access on your Mac. Keychain Access is a utility application located inside the Utilities folder on your Mac, the Utilities folder is located inside the Applications folder – /Applications/Utilities/Keychain Access From Keychain Access use the search field to search for: iBank…

Why do we have to pay for Direct Access?

To develop Direct Access, we partnered with an established provider of bank connectivity to create a proprietary service specifically for Banktivity and IGG. This entails a substantial investment of IGG’s resources. Direct Access pricing is set at a level we feel is reasonable for the service provided, and to us, is a better way of doing…

How much does Direct Access cost?

You can pay-as-you-go on a monthly basis for just $6.99 US. If you expect to use the service for a longer term, it’s more economical to pay quarterly ($14.99 US), or annually ($49.99 US) – that’s as little as 12 cents a day. For apps purchased via Apple’s App Stores, payments are made via In-App…

Will Direct Access on multiple devices require separate accounts or charges?

No. You’ll only need one Direct Access subscription to allow you to download data to your iPad, iPhone, and Mac. You may sync that data between devices as well. In addition, you can set up separate financial books on your iPad or iPhone, some of which might use Direct Access and others which can be…

Is Direct Access secure?

Security and privacy were our paramount concerns in the development of Direct Access. We built both the service and its business model around those priorities. Your finances are no one else’s business. Direct Access is ad-free. There are no third-party services offered to users. Your data is never accessed, aggregated or analyzed in any way that…